Privacy Policy

Understanding how we manage your information

Privacy statement

At HJW Therapy Ltd trading as Home Links Physiotherapy Croydon & Sutton, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy statement explains how we collect, use, share and store your data in accordance with UK GDPR and the Data Protection Act 2018.

Company information

• Company name: HJW Therapy Ltd (Company Number: 16293433) trading as Home Links Physiotherapy Croydon & Sutton
• Registered office: 1 Gemini Court, 42a Throwley Way, Sutton, Surrey, SM1 4AF
• Registered in: England and Wales
• ICO registration reference: [INSERT CROWDON ICO NUMBER]

Information we collect

The information we collect may include:

• Your name, address, date of birth, and contact information
• Emergency contact details
• Information relevant to your health, symptoms and medical history
• Details of treatment or exercise programmes provided
• Information shared by you or a third party involved in your care

How we use your information

• Scheduling appointments and managing bookings
• Assessing suitability for physiotherapy or exercise classes
• Developing treatment and rehabilitation plans
• Communicating with you and relevant healthcare professionals
• Supporting safe and effective clinical care

Legal basis for processing

Under UK GDPR, we process your personal data using lawful bases including:

• Consent
• Contractual necessity
• Legal obligation
• Vital interests
• Legitimate interests in providing safe healthcare services

Special category data

Health information is treated as special category personal data under Article 9 of UK GDPR. We process this data only where necessary for healthcare provision, safeguarding and clinical management, and where appropriate with your explicit consent.

Third-party systems

We use secure systems to support service delivery. These may include:

• Cliniko – clinical records and patient notes
• GoHighLevel – website forms, contact management and communications
• Microsoft 365 (email and Microsoft Teams) – communication and collaboration between practitioners
• Rehab My Patient – exercise prescription programmes
• Xero – accounting and invoicing

Sharing your data

We may share your information with healthcare professionals involved in your care where necessary. We do not sell or rent your personal data.

Data retention

Clinical records are retained in accordance with professional guidance and legal requirements, typically for a minimum of 8 years.

Your rights

You have the right to access, rectify, erase, restrict or object to processing of your personal data.

Contact

The Data Controller
HJW Therapy Ltd trading as Home Links Physiotherapy Croydon & Sutton
1 Gemini Court, 42a Throwley Way, Sutton, Surrey, SM1 4AF
Email: [email protected]

Complaints

If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO) on 0303 123 1113.

Last updated: 20 February 2026