Compliments & Complaints
Company Information
Company Name: JLinks Physiotherapy Limited (Company Number: 11843830) trading as Home Links Physiotherapy
Registered Office: 2nd Floor (Right) Downe House, 303 High Street, Orpington, Kent, England, BR6 0NN
Registered in: England and Wales
Compliments
We love to hear when we've provided excellent service. If you'd like to share positive feedback about your experience with Home Links Physiotherapy, please email us at:
Your compliments help us recognise our team's hard work and continue to improve our services.
Complaints
We are committed to providing high-quality physiotherapy services. If you have any concerns about our services, please email us at:
Our Process
We will acknowledge your complaint within 2 working days
We will investigate your concerns thoroughly
We will take appropriate action to resolve the issue
We will respond with our findings and any actions taken
Information to Include
Please provide:
Your name and contact details
Details of your concern
Date when the issue occurred
What outcome you would like
External Escalation
If your complaint cannot be resolved, you may contact:
Health and Care Professions Council (HCPC)
Chartered Society of Physiotherapy (CSP)
Ready to Start Your Recovery Journey?
Contact us by phone, or email to speak with an administrator who will arrange a call with one of our qualified physiotherapists to discuss your needs and start your care correctly. Alternatively complete our enquiry form, and we will get in touch.
Call: 07494 857038
Email: [email protected]
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LOCATIONS
Croydon, South Croydon, Purley, Sanderstead, Selsdon, Shirley, Addiscombe, Thornton Heath, Norbury, Crystal Palace, Upper Norwood, South Norwood, Penge, Anerley, Sutton, Carshalton, Wallington, Banstead, Coulsdon, Kenley, Whyteleafe, Caterham, Warlingham, and surrounding areas.
OPENING HOURS
Monday to Friday, 9:00am–5:00pm
© 2025 HJW Therapy Ltd, trading as Home Links Physiotherapy Croydon & Sutton. Company Number: 16293433. Registered in England and Wales. Registered office: 1 Gemini Court, 42a Throwley Way, Sutton, Surrey, SM1 4AF. All rights reserved.